Shipping policy
At S&S Village, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, what it costs, how long it takes, and how delivery issues are handled.
1. Where we ship
We ship to Singapore, Malaysia, Australia, the United Kingdom, the United States, France, Germany, Ireland, the Netherlands and the United Arab Emirates.
2. Where orders are dispatched from
Our inventory is housed and dispatched from our fulfilment warehouse in China. Orders are picked, packed and shipped from there. Once a shipment reaches the destination country it is handed to a local courier for final delivery.
3. Order processing
Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed before 17:00 (GMT+8) are usually processed the same or the next business day. Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched you will receive a shipping confirmation email with your tracking number and courier link.
4. Shipping costs and delivery times
Every option below is tracked from dispatch to delivery. The delivery estimates are the same figures shown to you at checkout, and all are in business days.
Singapore
- Standard – $6.90, free on orders of $39 and over · 5 to 12 business days
Malaysia
- Standard – RM24.99, free on orders of RM110 and over · 5 to 11 business days
United Kingdom
- Standard – £3.40, free on orders of £25 and over · 6 to 12 business days
United States
- Standard – $7.30, free on orders of $39 and over · 7 to 16 business days
Australia
- Standard – $9.90, free on orders of $55 and over · 9 to 16 business days
Europe (France, Germany, Ireland and the Netherlands)
- Standard – €10.50, free on orders of €49 and over · 5 to 16 business days
United Arab Emirates
- Standard – AED 36.00, free on orders of AED 180 and over · 5 to 11 business days
Prices shown on our website exclude delivery unless stated otherwise. The exact shipping cost for your order is shown at checkout before you pay.
Delivery times are estimates and can vary with courier operations, customs processing or regional factors.
5. Carriers
Final delivery is handled by established local couriers in the destination country, such as Ninja Van or KEX Express. All shipments are tracked end to end.
6. Tracking your order
You will receive a tracking number by email once your order is dispatched, and you can follow it at any time from the Track Order page on our website. Please allow up to 24 hours after dispatch for the first tracking update to appear.
7. Delays, customs and delivery problems
Occasional delays happen through customs processing, courier disruption or peak periods, and those are outside our control. Please check your shipping address carefully at checkout – we cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If your delivery runs past the estimate above, contact us and we will chase it for you.
8. Missing or lost parcels
If your order has not arrived within 7 business days of the end of its estimated delivery window, email support@snsvillage.com with your order number. Once a courier confirms a parcel as lost, you can choose a replacement or a full refund to your original payment method.
9. Contact
Email: support@snsvillage.com
Opening hours: Monday to Friday, 10:00 to 17:00 (GMT+8)
Response time: 24 to 48 hours
Contact us
Business information
S&S Village is operated by Jazroy T/A S&S Village
UEN: 53530354L
7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987
Email: support@snsvillage.com
Phone: +65 3106 4851
Opening hours: Monday to Friday, 10:00 to 17:00 (GMT+8)
We reply within 24 to 48 hours.